basis88 Privacy Policy

This page describes what we collect when you use basis88 and how we keep that data protected. We at basis88 take your privacy seriously—we do not sell your information, and we limit how we use it to account verification, fraud prevention, and legal compliance only.

When you create an account on basis88, you provide your name, email, phone number, and date of birth. If you withdraw funds, we require identity and address documents. We process all deposits and withdrawals through secure payment providers who handle your card, e-wallet, or bank details—basis88 does not store your full payment credentials.

Read this policy to understand what data we hold, who has access to it, how long we keep it, and what rights you have over it.

Data We Collect on basis88

We at basis88 collect personal information only when necessary for account operation and legal compliance. Here is what we collect and why:

• Account information: Your name, email address, phone number, date of birth, and nationality. We use this to verify your identity and prevent fraud.
• Identity documents: Government-issued ID and proof of address (utility bill or bank statement) required for your first withdrawal. We store these securely and delete them after verification.
• Payment information: When you deposit, we collect your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer). We do not store your full card number, e-wallet password, or bank credentials—our payment processors handle that securely.
• Transaction history: Every deposit, withdrawal, entry, and game result on your account is recorded. We keep this for audit and dispute resolution.
• Device and usage data: We collect your device type (Android, iOS, desktop), IP address, and browsing activity within basis88 to improve performance and detect abuse.

We do not collect your location, contacts, camera, microphone, or files unless you explicitly grant permission. The basis88 Android app may request permissions—you can decline any permission that feels unnecessary.

How We Use Your Data on basis88

We at basis88 use your data for the following purposes only:

• Account verification: We verify your identity against your documents and cross-check for fraud patterns.
• Payment processing: We share your payment information with our trusted processors (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) to execute deposits and withdrawals.
• Fraud prevention: We monitor your account for suspicious activity—multiple login attempts, rapid deposits and withdrawals, unusual betting patterns. If we detect fraud, we may freeze your account and contact you.
• Legal compliance: We retain transaction records to comply with Indonesian financial regulations and anti-money laundering laws. Authorities may request your data; we will comply if required by law.
• Customer support: We use your email and phone to contact you about account issues, verify support requests, and send important notifications about service changes or security alerts.
• Platform improvement: We analyse usage patterns (which games are popular, which payment methods are used, when players log in from Jakarta, Surabaya, Bandung, or Medan) to improve basis88 performance and user experience.

We do not sell your data, rent your list to marketers, or use your information for advertising purposes. We do not send unsolicited promotional emails. Any email from basis88 is transactional (payment confirmation, password reset, security alert) or a notification you have opted into.

Data Security on basis88

We at basis88 keep your data protected using industry-standard encryption. All communication between your device and our servers is encrypted (SSL/TLS). Your password is hashed (converted to an unreadable code) and stored securely—even our staff cannot see your password.

Our servers are located outside Indonesia and are protected by firewalls and intrusion-detection systems. Access to your data is restricted to basis88 employees who need it for account management or fraud prevention. We conduct regular security audits and penetration testing.

Despite these measures, no security is 100 percent foolproof. If a data breach occurs, we will notify you and affected users within 72 hours and detail what data was accessed. We maintain cyber-insurance and incident-response procedures.

Third-Party Data Processors

We at basis88 work with trusted third parties to operate our platform. These processors handle:

• Payment providers: online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet handle your payment credentials. They operate under their own privacy policies.
• Game providers: Asia Gaming (live dealer), game studios (slots like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways), and esports data providers. They receive anonymised or aggregated data only—no personally identifying information.
• Email and messaging services: We use third-party services to send transactional emails and SMS. They process your email and phone number only.
• Analytics: We use tools to understand how players use basis88 (which features are popular, device types). Analytics providers receive anonymised data only.

We ensure all third parties sign data-protection agreements binding them to the same confidentiality standards as basis88. We do not allow them to use your data for their own purposes.

Your Rights on basis88

We at basis88 respect your data rights. You have the right to:

• Access: Request a copy of all data we hold about you.
• Correction: Correct inaccurate information in your account (name, email, phone).
• Deletion: Request deletion of your account and associated data after your transactions are complete. Some data (transaction records for regulatory compliance) may be retained for a legal minimum period.
• Opt-out: Unsubscribe from optional notifications or marketing emails anytime.

To exercise any of these rights, contact our support team via in-app chat or email. We will respond within 14 days. If you believe we have mishandled your data, you may file a complaint with the Indonesian data-protection authority.

How Long We Keep Your Data

We at basis88 retain your data only as long as necessary. Here is our retention schedule:

• Active account data: Kept as long as your account is active, plus 3 years after closure for regulatory compliance.
• Identity documents: Deleted after verification (typically 24–48 hours) unless you are under investigation for fraud.
• Transaction records: Kept for 7 years to comply with Indonesian financial regulations.
• Device and usage logs: Kept for 90 days, then deleted or anonymised.

Contact Us About Privacy on basis88

If you have questions about this privacy policy or how we use your data, contact our support team:

• Email: [email protected]
• In-app chat: Available 24/7 on basis88
• Data protection inquiry: [email protected]